A Perfect Use for Personas

Personas of people who likely would benefit from things like recommendations, entertainment while waiting, a more efficient order process, and a faster way to pay. By Users Know

Using Personas During Design and Documentation

Picture this scenario: You are using an application to work on a time-critical project, and suddenly, you are stuck for want of information about a particular screen. Time is running out. You reach for the application’s documentation and spend a few minutes trying to figure out what to do next. By Niranjan Jahagirdar and Arun Joseph Martin